Welcome to Boostly Podcast Episode 520. In this podcast episode I will be talking with Humphrey Bowles who is from Super Hog and we will be talking about their chapter in The Book Direct Blueprint and Super Hog.
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Transcript from the Episode
[00:00:00] Liam: Okay, welcome everybody to the next episode of the Boostly podcast and we've got a real treat for you today. So my name's Liam Carolan, I'm the co-host and if you're tuning in on, uh, the podcast, thank you very much for being here. If you're on the live as we've gone live on Facebook, uh, again, let's know you're here by just dropping a comment, uh, beneath the recording.
[00:00:21] So today we're gonna be shining the loosely spotlight. On the book Direct Blueprint and one of its co-authors, so if you haven't heard already, I dunno where you've been, but we've got the book Direct Blueprint, which is coming out in December, 2022, and it takes some of the best industry experts from across hospitality, putting them all into one place, and gives you the blueprint as a host on what you should be considering with your, your hospitality business.
[00:00:50] Uh, today we've got Humphrey Bowls from Super Hog. Uh, super Ho is featured in the book and, uh, we are really excited, really to dive into Humphrey sort of [00:01:00] chapter and also find a bit more about Super Hog and himself today. Um, super ho, if you haven't heard from it, it's a digital trust platform with embedded insurance providing a highly effective risk management toolkit, um, servicing, uh, commercial customers in the short term rental market.
[00:01:18] And we're gonna really unpack what that means. Welcome along Humphrey, and thank you for joining us today. Liam,
[00:01:24] Humphrey: it's a pleasure to be here. Thank you for having me.
[00:01:28] Liam: I'm so excited to, uh, to dive in. So let's really start at the, the, the question which I get asked all the time, and the number one question I get from hosts wanting a direct book and website.
[00:01:39] As you know, Bruce Lee's all about direct bookings. What happens if a guest causes damage, um, through Airbnb? They feel as though they're covered. They've got host guarantee. What happens when it's direct? And how would you answer that?
[00:01:54] Humphrey: Uh, I, I think it's fascinating that you are saying it's the number one question when it comes to direct bookings.
[00:01:59] [00:02:00] Uh, I've always found the number one question is, how much money can I make for them? I guess that, that, that's why people want more direct bookings. So I guess that that's the question they've answered. They, they've understood to make more money, they need more direct bookings. And then yes. The second question is, what happens if something goes wrong and the straight whiskey.
[00:02:22] It's up to you guys. It's up to you, the property managers to take steps to make sure you are in control so that if something goes wrong, you've got a backup plan. But do you know what's cool, Liam? Um, the best form of defense is offense. So actually pulling in place a preemptive risk management toolkit is actually gonna make sure that stuff doesn't go wrong in the first.
[00:02:50] If you do that well, you are then gonna be able to have a lot more confidence in actually knowing who is staying in your properties. So the best [00:03:00] way is to get ahead of the problem. The best way is to take control, and that then answers both the question of how do I make more money direct bookings, and what happens if something's gonna go wrong?
[00:03:12] It isn't. You know who the guest is, you know you can trust them. You know they're gonna look after your.
[00:03:19] Liam: One of the, uh, sort of, I guess, side questions off that is often they're under the impression that the online travel agents will verify their guests for them. And what would your answer be to that?
[00:03:31] Does that, does that work well, the OTAs verification,
[00:03:35] Humphrey: uh, I mean, look, I'm a guy that likes to be in control, okay? I like to be able to make my own decisions. I think that when an OTA says that they verify a guest, What do they do? They send them a text message and they get a reply from the text message where they type in the code and then they go, yep, that's a verified mobile.
[00:03:59] They'll [00:04:00] send an email and say to the guest, Hey, confirm your email. They'll click on the link on the email and the OTA goes, great. That's a verified email. But that isn't verification. That isn't knowing who the guest is. The um, again, the straight whiskey is that you can go to a shop, you can buy a pair as you go sim cars, you can plug it into your phone and you can become fully verified on an ota.
[00:04:27] What? What we are able to do is actually go into the detail behind that and look at how long the phone has been in operation for, look at how many other numbers are registered to that address, even if it has a registered address. And it's by putting together a much deeper dive of data into that individual that you really can get to know who they are.
[00:04:51] So I. The verification isn't really a verification, it just means the person who's plugged in the phone number is holding the phone at that point in time. It doesn't tell you [00:05:00] anything else apart from that,
[00:05:02] Liam: I love that because that is is something which is, is a common misconception with with hosts. So let's go into two Super Hog cause there'll be people who are tuning in, listening to this podcast, watching on the Live who may have not heard of Super Hog.
[00:05:15] So, What would your, what, what would you say to them? What does Super hog do and why should a host consider using it?
[00:05:24] Humphrey: So, I, I can answer the, um, the, the second question first. So, do you want to take more direct bookings? Do you want to grow inventory? Do you want to increase your revenue? If your answer to those is yes, you should be using Super Hog.
[00:05:40] So Super Ho is a preemptive risk management toolkit for property managers. We're all purpose built. It's all white labeled to you and it is completely guest centric. Okay? We don't believe the guests are the bad guys. We believe that the wrong guests are, are trying to, uh, work within the system in order [00:06:00] to exploit.
[00:06:01] And what we want to be able to do is to enable property managers to choose the right risk management strategy for their business. Whether they're managing one or two or three listings up to tens of hundreds, and what, what we are with that SaaS solution, we're able to streamline that risk management to.
[00:06:22] Gut feeling from the equation. So the number of property managers I've spoken to who are like, you know, I go by my gut. I, I do a little bit of social media research. I speak to the guests before I book. If you are using your gut as you are forecasting method of choice, it is only going to end in one way, and that is disa.
[00:06:44] Now I come at that from personal experience. I thought I knew, I thought I knew what I was doing. I had insurance and I was like, no, my, my, my stuff is great. I know what I'm doing, but. Through an, through an ota. I had a fully [00:07:00] verified with a couple of reviews, guests that came and stayed, and it ended in disaster.
[00:07:05] It was probably the most shocking moment of my life, and it was at that point that I woke up and smelled the coffee. That actually, you know, what the OTAs were doing was entirely insufficient and if I was relying on them, To vet my guests and to do do the verification process. What would then happen? And when I was doing the direct bookings myself, I was gonna be a sitting duck.
[00:07:32] And that's when, you know, we started to really look at how we could enable property managers to take control and take out the uncertainty, take out the, the doubt from having the bookings and, and not at the expense of the guest. And for me, that is still really one of the most important things. You've gotta be really careful with your guest experience when it comes.
[00:07:56] So that that is, um, what we do. [00:08:00] And you know, if you want to take more direct bookings, grow your inventory, increase your revenue, that is why you wanna be using Sobar.
[00:08:07] Liam: I love that point because it is about negating risk as much as possible. And we, we we're all in business. We understand there are business risks, but ultimately, As to what degree do you want to take a risk?
[00:08:18] You know, if you was to put a property just on, say booking.com, one night only stays Saturday nights, you know, there's absolutely no protection at all, is there, whereas, you know, most people feel more confident in Airbnb because you get to see a few reviews beforehand, but ultimately by actually getting a guest verified, finding out a little bit more about them, um, you know, is there a telephone number registered to that person?
[00:08:42] Is, is this a genuine. Booking is, is just so important. What would you say, um, when it, when it comes down to the guests, sorry, the hosts who are worried about that guest experience, what would you say to people who are worried that the guest experience is gonna be impacted by [00:09:00] asking too many questions?
[00:09:01] Humphrey: It doesn't need to be.
[00:09:03] It doesn't need to be. So, um, we've put together a really seamless, um, uh, verification journey where we only need to, uh, gather from the guests their name, email, phone number, address, and date of birth. Um, we can then, Tell you the host, everything that you need to know about that guest to be totally confident about having them to come and stay.
[00:09:28] We don't need to ask them for identities, cards, or selfies, which do pull off the guest experience somewhat. It is necessary sometimes, but for the vast majority of guests, you do not need to have a negative impact on their experience. Um, And in fact, you know, they, one of the points you just made, I think it's really interesting.
[00:09:49] So in the industry at the moment, everyone seems to be making up words and I, I did not want to disappoint Bruce Lee without coming along with my very own new word for what [00:10:00] we're doing. And it's called risk economics. Risk economics. And this is about how you are able to improve the guest experience whilst also generating new revenue.
[00:10:11] Cause my personal bug bear at the moment is deposits and just how bad deposits are for the guest and for the hosts. There are only losers when it comes to deposits. The guest has to pay a deposit and then they have to wait nervously to see if they get it paid back after. The host is terrified of claiming on the deposit and causing a bad relationship with the guest.
[00:10:37] So we suggest putting in place a damage waiver, which you can do through know your Guest, and it really resolves wear and tear and small incidents and little bits of damage. It really improves the post checkout experience for the guests. Guests love it. It means they can be more transparent. What [00:11:00] we are trying to do is to actually enable the property manager, the host, to look at risk differently, understand it better, and then be able to monetize it.
[00:11:12] And that for me is the exciting thing that so far we are really proven is that, you know, some, some people, most people using, um, know your guests using Super Hog. They're actually making, um, tens of thousands of pounds extra a month by implementing the, these, um, uh, risk mitigation schemes on top of, um, what they were beforehand.
[00:11:35] So this is genuinely new revenue.
[00:11:38] Liam: The thing that comes to mind with that is that there's so many hosts out there who rely on the, the profit, obviously, from their short term rental, and that just one or two. Poor guests or causes damage, you know, that can write off so much profit if you haven't got away to, uh, you know, either claim back some of the, uh, some of the damage or even [00:12:00] claim it from the, the guests.
[00:12:01] So it's so important, like you said, to have security deposits, but. At the same time, I see so many guests, you know, sort of who say, am I gonna get my deposit back? When is it gonna be, you know, there's a lot of mistrust around it. And any mistrust will cause those guests to go back to people like the perceived trust through Airbnb or, or to the OTAs.
[00:12:22] So it is just so important that it's handled correctly.
[00:12:26] Humphrey: So, but don't take deposits. Deposits are awful. Deposits are, uh, uh, hassle. They cost you money. They cost you time. They cost you a afterwards if you wanna claim on the deposit, you kill the relationship with the guests. You, you, you, a deposit deals with everything after booking.
[00:12:43] Everyone knows that the worst thing to do is to deal with stuff after it's happened, if you are able to deal with it before it happens. So take a damaged. Use that you will create a new revenue stream. This probably isn't the place to go into it, but you [00:13:00] can become a little bit like an insurer and take that cash off the table that would otherwise go into that pocket.
[00:13:07] Liam: There's, uh, there's so many questions we could have around that, but what I'd love to do is to dive into, to a bit about yourself. I'm free. Um, if we go back before Super Hog existed, what were you doing and, uh, what was your career before all of.
[00:13:22] Humphrey: Uh, so I got into short term rentals in 2010. Um, I started working at an ota.
[00:13:28] I was there for just under five years. Um, during that time, I, um, uh, I, I spoke to literally thousands of hosts. Um, onboarding them into the business. And as I said, the first question they asked was, how much money can I make? The second is, what happens if something goes wrong? And there wasn't an answer to that.
[00:13:49] And then I thought the answer was insurance. So, um, not one of maybe the best decisions ever, but I decided that I was gonna go and start an insurance company, which we did is called Guard Ho. [00:14:00] Um, and we ensure thousands of UK posts, um, And, uh, that was a really interesting, uh, journey into the, in, into risk, um, uh, which is a really fascinating topic.
[00:14:17] Um, it's something I, I'm really interested in if you haven't picked up on that. Um, And during this time, I, uh, uh, renovated a few properties and started using, uh, OTAs. And it was during this time when I had my property insured that I had this really awful experience. I had this really terrible guest who was a convicted criminal who was on um, um, probation.
[00:14:45] Come and stay in one of my properties and didn't just cause damage, but caused, um, some pretty, um, horrendous injuries to, uh, the other guests in his party. [00:15:00] Um, and I then looked on their Airbnb and if I'm allowed to say that, I probably shouldn't, we should cut that. No, that's fine. and was like, wow, you know, you're fully verifi.
[00:15:10] Like, you look like you are the perfect guest. Why? Why? Why has this happened? And it was then that it struck me that actually what the OTAs were doing was insufficient. . And then secondly, what we were doing was insufficient, like it just accepting that people were coming and staying in properties and then blindly ensuring them was a really lazy solution to the question of what happens if something goes wrong.
[00:15:40] So we then started experimenting. Technology to see how we could use technology to go on the attack, to go on the offense, how we, we were able to actually know who the guest was before they turned up at the front door in order to not just mitigate the [00:16:00] risk, but in order to completely control the risk and to make sure that the wrong people don't get keys to the property.
[00:16:07] And that is, Super ho came from and super ho is that answer to the questions of who is the guest? Can you trust them? What happens if something goes. And that for me is the, the biggest step forward that we've, we've, we've taken in being able to, to address those points. So, you know, my, my story is, is, is personal.
[00:16:33] It comes on the, uh, the, the, the wrong end of the stick. But I don't think, without that experience, I'd be here today. So, you know, in some ways I have to be entirely grateful for, um, for having to go through that. Although I would definitely not wish that on anyone.
[00:16:50] Liam: It definitely sounds like there's been born of, of like, say, experience and, and wanting to solve this problem.
[00:16:56] Firsthand and across the industry, which is so important. [00:17:00] One of the things you mentioned then was about, you know, sort of the, I guess the psychology around risk. How do, how do you find that most hosts feel about risk, and why do they assume that? Like your situation, it would never happen to them. .
[00:17:15] Humphrey: Uh, I, I think as human beings, we're inbuilt with the psychology, which assumes it's not gonna happen to us.
[00:17:21] And I also think most hosts are pretty optimistic, wonderful people who are always looking on the, on the, on the bright sides. I, I think though that, you know, again, the, the straight whiskey. This does happen. We all know it happens. You don't have to Google for very long to discover it's happened, you know, fairly close by.
[00:17:40] Um, and I think it is a weakness of our human beings, as of us human beings, that it is something that we are. Just dispose to ignore because we feel we're gonna be okay. And I, I don't necessarily disagree with that, but what I do disagree [00:18:00] with is doing nothing. And I think that in order to take direct bookings, you have to do something and.
[00:18:08] You're going to be able to, um, take some very simple steps, which will add a huge amount of value to your business, not just around preventing stuff from going wrong, but also from understanding who's staying in your properties, understanding who is, um, uh, getting access to them, where they, where they come from, what their situation is.
[00:18:30] So there's a load of. Benefits, uh, which are not linked to, directly linked to what we do, which, which you can gather from that. And how
[00:18:40] Liam: widespread do you think this, this problem is of, uh, of the lack of. Trust really, I guess from from host to guests. Do you think this is a growing problem as, uh, more people are looking at a direct book and strategy?
[00:18:56] Humphrey: I mean, I, I think the issue is just that trust doesn't [00:19:00] exist between strangers. Like, it doesn't, you know, you just don't know. And as soon as you've met people, as soon as you've got to know them, yes, it's fine. You, you, you know, you can feel confidence, but I'm pretty certain that everyone listening to this will have had an experience where someone's turned up at their door that they feel a little bit uncomfortable by.
[00:19:17] And, uh, I've certain amount more of people will, will have had a similarish experience to, to what I have had. So for me, um, Trust is not a growing issue. It's not a a, a shrinking issue. It is just an issue that all of us have a duty to be on top of. And then I do think that in the incoming, um, Years, we are going to see a duty of hosts to know who their guest is.
[00:19:51] Just as you have know your customer checks, you will have know your guest checks. So I think that, um, as part of our duty [00:20:00] to our neighbors, to our communities, knowing your guest is going to become part and parcel of host. And I think getting ahead of that curve is actually a really important industry issue, which is going to enable advocacy and regulatory groups to again, get on the offensive and not put into awkward positions where they're seen just to be, um, collecting cash rather than taking local communities, uh, into account.
[00:20:31] Liam: A hundred percent agree with you. That is just so important. And the way I always think about the, the guests who come stay with, I've got hospitality business outside of, of Bruce Lee, and, and the way I always think about my guests is, would I want my guests to come to stay next to me? You know, like often, like you say, there's neighbors, some of 'em are elderly, some of 'em have got kids.
[00:20:50] You know that it's about getting people who are gonna respect the property. It's the first thing, but also you want to have a good relationship with the neighbors, with the wider [00:21:00] community and, and that you're seen to, to be doing these checks. So, um, completely, but,
[00:21:05] Humphrey: but Leah, my properties are, are at my house.
[00:21:08] Like, you know, this happened on my doorstep and then these guys know where I live and I did not know them, and that was the problem. I simply trusted that it would be okay because they come through an OTA and I was wrong.
[00:21:23] Liam: Well, let's dive into the, the book. So the, the book direct blueprint that we've got here, um, how did it come about and, uh, why did you get involved with the book Direct Blueprint?
[00:21:35] Humphrey: Um, I mean, mark and his enthusiasm and his, uh, uh, charisma at bringing together some of the finest, and in my case, not quite as finest minds in the industry. Um, I think it's a really, uh, helpful, uh, tool to be able to dip into and get, you know, [00:22:00] 10 or so different opinions on what you need to do in order to take more direct bookings.
[00:22:07] And, and get the most out of those direct bookings. Um, so I feel incredibly honored to be a part of such, uh, such an amazing group of business leaders. Um, uh, I hope that my contribution is going to give people something to think about. Um, uh, for me, you know, the, the, the, the message is, is is all about control your properties.
[00:22:33] It's your risk. You need to be in control and don't be someone, um, who just relies on third parties. Um, but no, it's super exciting. It's a wonderful endeavor. Um, I think everything that is, um, Uh, uh, sitting both behind it and in front of it. Um, you know, raising money for food banks is, is, is just such a critical thing right now.
[00:22:55] So it's, uh, it is a, it is a really brilliant endeavor and, um, you know, [00:23:00] please do support it. Please do come, um, uh, please do buy copy. You're gonna learn so much. You're gonna learn so much from these wonderful people, um, who've written the chapter. Um, and I hope, you know, by the time you finish each chapter, you'll kind of feel like you know us a little bit better.
[00:23:15] Hope you feel like you'll, you know, you'll, you'll be able to kind of understand who we are that a little bit more. So, um, yeah, it's, it's just something which I'm entirely grateful to be a part of.
[00:23:28] Liam: We're entirely excited and grateful to Humphrey for, for being part of it. I mean, I'm lucky enough to have read the sneak peek of your chapter, and one of the things which really struck me is, is it's actually told like stories, really easy to understand stories and anecdotes with, um, With a real meaning behind them.
[00:23:46] And I mean, even the, the very first, uh, the very first part, the story of the elephant, um, to me that changed the way I think about risk and uh, certainly got, got me thinking. So I'm sure the listeners are gonna want to dive [00:24:00] into chapter and I'm sure that's gonna change. I mean, the, the way it really helps is first of all, by obviously explaining how you guys help, but also.
[00:24:08] How we should think about risk in general. So, um, yeah, and I know you did mention it there, but is there anything, uh, else that you want your readers to take away from the chapter?
[00:24:20] Humphrey: Well, I wouldn't say take away from the chapter. I'd say kind of take away from the book. Um, and that is the, you can do it like everyone can do this.
[00:24:31] This is, there is not a secret source. This is, you know, this is the, the, the playbook. This is the, um, you know, the blueprint, which enables you to take better direct bookings. And from my point of view, I'd love you to use Super Hop, but I would love you more to do something that puts you in control. So whatever you wanna do, do that.
[00:24:58] Don't you definitely don't have to use Super Ho, but [00:25:00] just do something to take control. Because if you don't, you will have an experience like I had. And that is something which you can avoid. And knowing that you can avoid that by doing something, I hope gives you a really good amount of motivation to go out and, and, and.
[00:25:16] Get that solution in place, which, um, will save you, your family, um, depending on your situation, your business, a whole amount of grief.
[00:25:27] Liam: What a great, great answer. And, uh, yeah, certainly how, how they're gonna feel. You know, it's great to to hear that. So what does the future for Super Hog look like?
[00:25:40] Humphrey: Uh, brilliant question.
[00:25:42] I mean, you know, right now we are really fully focused on making sure that, uh, hosts, property managers don't have to go through shit experiences. Um, you know, there is a little bit of a, um, a kick when people come to us and go eat. I've had a bad experience. [00:26:00] And we're trying to get ahead of that, but as, as, as I've sort of already discussed, it's quite hard to get ahead of that.
[00:26:06] Um, for me, you know, the, the, the real value in what we are doing is also around, um, Helping bring in a much more consistent approach to, uh, how, how property managers, you know, know who their guests are. So, so that's what we're focused on. That's the, um, that's, you know, that's the goal of the business. Um, and then my last point is very much that guest experience point.
[00:26:34] You know, this does not have to come at the detriment of guest experience about everything we do, I think makes the guest experience even better as a. I love Super hog. I love the freedom, the peace of mind I get when I go and stay knowing that if something goes wrong, I've already sourced the doubts, knowing that other people coming to stay in this property have also been checked.
[00:26:57] Um, there's a real, you know, there's a real [00:27:00] value of that. So, um, that's what we're focusing on. Um, and you know, so far I believe we're doing a really great job and I'm looking forward to, uh, doing an even better one in the weeks, months, and years to come.
[00:27:15] Liam: You make a really great point there about when you get, as a guest verified, I've then got more confidence in the host and I know that the quality of stay is probably gonna be better because they're, they're looking out for the place they're looking after, which really great point.
[00:27:30] So as we reach towards the end of these, we'd love to just do a couple of quick five fun questions. Just find out a little bit more about you Humphrey. So, Um, what skill or talent do you excel at? What would be your, your superpower as such?
[00:27:44] Humphrey: Um, what would my superpower be? Um, I don't suppose you're allowed to say, I don't think I have any superpowers.
[00:27:51] You can say I like . My, my, my superpower is definitely my lack of patience. Um, I think [00:28:00] that, Lack of patience gives me real drive to actually get stuff done. Um, it enabled me to not accept insurance as the solution to the question of what happens if something goes wrong. Um, and I always like to think that actually when everyone says, oh, patience is a virtue.
[00:28:19] I think absolute bull crap. Patience is virtue. Um, if we, if we all had loads of patience, we'd still be riding around on horses and washing our, uh, dirty linens in the streams. It's thanks to impatience that we've come up with ingenious things to make life better. So, you know, if you are screening your guests on and looking through Facebook or social media or Googling them or that kind of thing, You can be putting that time to way better use.
[00:28:49] That's why you should be using soup bog. Love it.
[00:28:53] Liam: Love it. Um, what books do you recommend that everybody listening should go and check out book or books? [00:29:00]
[00:29:00] Humphrey: Um, obviously the book Direct Blueprint, um, uh, I, I look, I think there are lots of people who list a load of really fancy kind of, um, uh, um, books, all that kind of thing.
[00:29:14] I'm gonna put my hands up and say, I have not read a book for years. I've got three kids. I don't have time to read books at the moment, but I do love podcasts and I think that, you know, listening to podcasts and listening to industry leaders talk on different topics. Is the best thing you can do. Like, I find it fascinating.
[00:29:31] I love hearing people's, um, uh, uh, you know, particular comments. And clearly I'm a, I'm a big Boosty fan, so I'm going tell everyone, you're on the right channels, you're listening to the right, to the, to the right tunes. And then I give a little shout out to, um, will Slickers, um, and, um, and his projects out in the States.
[00:29:51] That's a great place as well to pick up on some great content.
[00:29:54] Liam: He's fantastic, isn't he? I've been lucky enough to speak to Will and, uh, hospitality fm. I [00:30:00] think he's created, hasn't he? Where he is brought the best podcast in the world altogether, which is, is absolutely amazing and worth checking out. Uh, we'd love to end on this question, which is, is there a motto or a mantra that you like to live by?
[00:30:13] Humphrey: Uh, I mean, I, I'm probably not gonna say it, um, uh, uh, properly, but, you know, I like the idea that you didn't come this far to only come this far. You know, you've made it to where you are today, but you're not gonna settle for where you are today. So, you know, keep, keep going. Keep grinding little steps. Turn into a big journey along the way.
[00:30:37] So wake up, kiss ass. Be kind. Get along.
[00:30:42] Liam: And, uh, what a great way to, uh, to draw things to a close. So, Humphrey, how can people get in touch with, with yourself or super ho if they want to do so?
[00:30:51] Humphrey: Um, best thing is to have a look at our website, super ho.com. Um, or connect with me on LinkedIn.
[00:30:59] Liam: Awesome, [00:31:00] awesome.
[00:31:00] And of course, uh, one of the things which I've got mentioned is, uh, the book Direct Blueprint is available December, 2022. So depending on when you're listening to this podcast, uh, you know, it may already be out if you're listening to it after then, but you can go and check out all the information about it or even pre-register if it's before that time, at boosty.com co.uk/blueprint.
[00:31:22] And, uh, you can put your name down there so, Humphrey, is there anything that I've missed or any questions or final thoughts?
[00:31:30] Humphrey: No. Go, go, go and have a look at the blueprint guys. It's gonna be a game changer.
[00:31:37] Liam: Well thank you so much Humphrey for, for joining us today and again, thank you. If you're listening to this podcast or watching on the live, I know there's a lot of places you can put your attention and I really appreciate you putting your attention with Boost Lee.
[00:31:49] So thats bye from me and that bye from Humphrey, we will uh, see you on the next one. Bye for now, everyone having a blast. Gonna
[00:31:56] Humphrey: get it on the Bruce Lee podcast. Bruce Lee led Bruce Lee [00:32:00] cuz it's so hard on the tees loose leaf, making up those rhymes. Don't write it, just do it loosely.
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