Celebrating 500 episodes of the Boostly Podcast

Welcome to Boostly Podcast Episode 500. In this podcast episode we're going to be looking back at the history of the Boostly Podcast, where it all began and the direction we're heading in. We're also going to be talking with Liam Carolan about his insights from hosting the ‘Behind The Host' mini-series.

Looking to build that trust factor with your customers? Check out www.boostly.co.uk/trust

Here's the audio for this episode:

Here's the video for this episode:



Timestamps (audio)

00:00 – Introduction
02:20 – The very first Boostly Podcast Episode
07:56 – Podcast Guest Highlights
11:38 – Behind The Host Mini-Series
13:00 – Liams three take-aways from interviewing guests
17:37 – How to reach out to Liam
18:37 – What does the future look like?

Whilst you’re here

Follow Boostly on the following channels to get more tips, tactics and knowledge on how you can increase your direct bookings

Visual – YouTube 

Audio – Boostly Podcast




Transcript from the Episode

[00:00:00] Mark: All right. Good morning, Good afternoon, good evening. Welcome. Wherever you are tuning in from around the world, please do me a massive favor. If you are tuning in live with us, leave a hashtag live in the comments, whether it's on the Facebook or LinkedIn, or whether you are tuning into, uh, this podcast.

[00:00:15] Mark: This is a very, Special one because this is the 500th episode of the Boley Podcast.

[00:00:26] Mark: And, uh, with that, what I wanted to do is I wanted to take a little, a little dive back because there's a lot of people that are just coming into the Boosty world and the team Boostly world now. Basically six years in to the, to the journey. And there's a lot of people who have been around since pretty much day one and for a lot of people that are coming in for the first time, they don't realize that there is so, so, so much content and podcasts and blog posts and videos that you can go back and tune in on.

[00:00:54] Mark: So that's what I wanted to do today is to just sort of give a little overview of. What we've had, uh, what's been, and more importantly, what's coming up in, into the future. Uh, I've got a very special guest who is going to be on the live with us at some way, point over the course of the next 10, 15, 20 minutes.

[00:01:12] Mark: Uh, but just to start off with, I would just like to throw a question over, over to yourself. So whether you're watching this live or whether you're watching on the replay, let us know. When you came into the world of Boothy, when you discovered the the Boothy podcast, um, have you released literally recently just, just done so or have you been around, uh, on the world of Boothy for, for a while?

[00:01:32] Mark: So we 500 in now. I was doing the math before and even if we'd have done one podcast a week, um, over the last year, that's only 50. And there's been a large chunk of these episodes, I will say was in 2020 for anybody that remembers, um, there was a point. In the, uh, 2020 where we did 40 days live, uh, during Covid from March the 20th, all the way to like July.

[00:02:00] Mark: We did one every single day. And then in 2021, I came back strong and we did a podcast every single day, pretty much Monday to Friday. So that was where a large chunk of 'em came from. And we probably got going in 2016 and managed to dig out the very first podcast that we did. Um, it was really hard to do so with the podcast stats.

The very first Boostly Podcast Episode

[00:02:20] Mark: So, so, so we were using Lisen for many years. Somebody helped me get set up on there. Before that, I can't even remember where it was hosted on, but. We lost all of the data. We lost all of the podcast, the audio versions. Uh, but what I have been able to find is the very first video podcast that we did. So when we first got going, it was literally just audio.

[00:02:41] Mark: There's about two of them, sorry, two seasons. And what I used to do when I first got started, um, I would release 'em like a Netflix series. So I'd, uh, I'd record five and I'd just put all five of them out on, on iTunes. And then I'd, uh, wait a while and then I'd put out another five and the first ever one.

[00:02:59] Mark: Let me see if I can, if I can share my screen. Uh, this is one of the first ever podcasts that I was able to find. Do, do, do, do. Do. Made to share my screen. So you can actually find this yourself if you go onto booster dot code uk or if you just go to a Google search. And the very first one that I ever did was around, uh, TripAdvisor of all things.

[00:03:26] Mark: Now obviously I advised nobody to go on TripAdvisor's, so Waste, but at the time it was really popular. And, uh, as you can see here, like the, the terminology and the words that we used when Boostly was first sort of getting going, so to speak. Um, My terminology was definitely more towards hotels and, and guest houses.

[00:03:46] Mark: For those of you who were like following me in 2016, uh, very much talking about Scarborough, very much talking about Yorkshire and very much talking about the world that I was was in, which obviously the family business was, was based out of Yorkshire as a farm stay property. Um, I created Boostly and I created the hospitality community.

[00:04:04] Mark: First time around to help the local business owners, Inca and Weby. That's like the backstory. Cause there was no, no way in terms of help and support, um, for our members in, in the Scarber area. So that's how it was created and that's why the, the Facebook group was created. And so all the help and advice to most of the things that I wrote about, most of the things that I shared about was to help the local area.

[00:04:25] Mark: It wasn't really until 2017, I would say that the wider. , the, the wider areas of the UK got involved and, uh, more people sort of started to, to, to, to join. Uh, before all of that though, before boost sleep, I wanted to share this video. So this video, and again, from just doing a bit of searches back on the YouTube, going all the way back to the start, there was actually a video sat in my personal YouTube account, so not the boosty YouTube account that was created in 2016.

[00:04:53] Mark: But my, my personal YouTube account, there was a video that I created all the way back in 2011. And watching it back now, it definitely, uh, sort of set the seeds, so to speak, of, uh, what was to come. Now I, I totally forgot I made this number one, I don't even remember recording this. I don't remember why I was doing it.

[00:05:14] Mark: It was definitely an idea that I had back in the day. Must have been before the grainery. This is, this is even before we moved back into the family business, but this is, this is the video. Let me, let me. Um, let me do this, share this screen. So this was back in the 4th of March, 2011. Um, this was must be the old farm.

[00:05:37] Mark: Living room. I can't even remember where, where it was at the time. Um, but let me just see if I can play this and let me see if you can hear this as well. Welcome to I Get Your Business online, dot code uk, where a new business in the United Kingdom. Looking to help to get your small to medium business online.

[00:05:58] Mark: If you want a website, a Google Map page, Twitter, LinkedIn.

[00:06:07] Mark: So, uh, obviously that business never got going. I don't even remember starting it, that that domain wasn't even visible. I don't know where, where that domain is now. But the seeds were being sold way, way, way back when, uh, which is really interesting. The first ever podcast. Uh, this is the next one you're gonna see.

[00:06:25] Mark: This is in the same room. Uh, just different angle. Oh, my name is Mark. This is one of the first ever videos that, uh, I put together and it was all about how to save a money when booking a hotel room. Top tip. Now, the reason why this video came about was I was trying to think of a way of how to spread the word regard around hospitality owners and hotel owners, uh, to, to sort of make it more aware about book direct and.

[00:06:53] Mark: I didn't do the video speaking to the hotel owner. I wanted to do a video that would speak to the guest because I thought if the guest could see this, and they could start to learn more about, uh, Derek Booking. So this was 2016. Uh, pretty much I think about two or three months after I, that I had the idea.

[00:07:12] Mark: It wasn't even a business then. The business actually started on the 4th of October, which is tomorrow 2016. So was six years old. This was just in the infancy stage. This is when I was starting to put videos out. This is probably video number three on on YouTube Boost. And the video itself is um, and as you can see, I was calling it Boost Hospitality.

[00:07:32] Mark: The video itself speaks to the guest and again, you can go and find that one of the first videos that we. Uh, we've now got, I think it's 1,500 videos on there, but this is like the sort of the, the mindset of where we're at, um, back in the day of, of how you could do so, right. So that was the past. Um, what I would wanna say is that we've had so many amazing guests over the time.

Podcast Guest Highlights

[00:07:56] Mark: Um, We've had close to I think the 500 episodes, we must be close to a hundred of our episodes of had guests on. And I'm gonna bring someone on in, in a minute who is playing a big part on making sure that we get so many amazing guests on, on this show. But what I wanted to very quickly do is I wanted to play a little video and just show a little, uh, quick clip of all the amazing guests that we have.

[00:08:52] Mark: Yeah, amazing, amazing ones. Uh, a couple of my highlights, um, I've posted this upon on LinkedIn earlier today, but a couple of the highlights of, of, uh, people that I've had on, uh, number one was Noah Kagan. So those of you may remember the Noah Kagan episode. Uh, I definitely do. It was, it was in 2020, so again, everybody was locked down, uh, which is why I was able to get somebody like no Kagan on the podcast cause he had nowhere to go.

[00:09:13] Mark: Uh, Noah Kagan, if you don't know who he is, he's one of the, uh, founder of, uh, sumo app sumo.com. It was number, uh, 10 at Facebook, I believe. Uh, so somebody that I've looked up to has created so many contents. He's putting together a book at the moment and we're able to get him on the show. Not only were we able to get him on the show, but we also were able to get him slightly drunk as well, because when we were doing the lockdown series, I was racking my brain today.

[00:09:38] Mark: Uh, we had a Friday drink session where we would do a live video and we'd have a drink, and he was wanted to guess on a Friday. Which was, which was awesome to see. Uh, if you wanna go find that episode, lemme just drag this upon here. Uh, he was number, uh, so boost your marketing skills and productivity. He was season eight, episode 20.

[00:09:56] Mark: So if you put in no Kagan Boostly, uh, it's a really good episode. He, he talks about productivity skills, productivity hacks, um, and also marketing tips and tricks as well, which was, which was an amazing one. So, Noah Kagan, uh, another one. Um, Again, I've spoke about this today on LinkedIn, uh, to get Mike Alwis, um, one of the, one of my favorite offers.

[00:10:16] Mark: Um, he has done so many books that has influenced me and Brucely, uh, to get Mike on the show, not once, but twice, was an absolute pleasure and a privilege. You can go and check those out by just typing in Mike Mcz, uh, M A c H A l o W I C z onto Google Typing boothy Mike Mcz, and he's got two podcast episodes.

[00:10:37] Mark: author of Clockwork and Profit First. Uh, we also talked about, um, his over books that he's got coming up as well. It was an amazing one. And then the final one that really stuck out to me was episode 200. Uh, again, this was, uh, recorded in Spain, uh, when I was based over there. Some of you may remember it.

[00:10:54] Mark: This, his episode 200. We had, uh, Mariah, we had Heather, we had Julie George, and we had Vanessa. And the reason why we did this is cuz we wanted to celebrate the women in hospitality. Uh, Vanessa in the top right of this image, she, um, founded a, a little hashtag a little movement called tie on stage, which was get more female representation on podcast, on events, um, you name it.

[00:11:15] Mark: And it's been going for a couple of years now and I definitely think that it's is doing really well. And to be able to do that on the podcast was, was fantastic. And to see an episode. 200 as well was, was epic. So go and check them out. That was episode 200, probably the most commented podcast and video that that we've, that we've ever had, which is, which has been great to see and talk about comments.

Behind The Host Mini-Series

[00:11:38] Mark: Let me just see who is with us in the live. So Hey Jenny. Hey Stacy. Jill Louise. Hope you are all doing well. Yves, thanks for tuning in as well. And so we've, we've got somebody behind the scenes. Wedding waiting and ready to go. Uh, let me bring him in. Uh, Mr. Liam, Carolyn, thank you very much for joining us on, on this 500 episode.

[00:11:59] Mark: So Liam, as you will know, is the cohost of the Boostly podcast. Uh, came on board, uh, a couple of months ago. And his podcast, his mini series of the Boostly series is called Behind the Host, where he likes to interviews to host to find the tools and the tactics and the trends, uh, behind their business. And, you know, it's been amazing.

[00:12:20] Mark: I've had so many people comment and want to be on the podcast because of it, and it has definitely, um, been a massive help to me personally. So first and foremost, thank you very much for doing it. Uh, and thank you for very much for being part of, of, of the podcast. Hey, thank

[00:12:34] Liam: you for inviting me on and for having me as the, uh, co-host of the behind the host partners.

[00:12:39] Liam: Yeah, absolutely. Amazing.

[00:12:40] Mark: So, um, you've interviewed well into like between 10 and 20, uh, guests now, and that's the, the list is ever growing. Uh, I just wanted to find just very quickly from you, just three takeaways that you've learned since speaking to, to the hosts and anything that you can share, um, that would be amazing.

[00:12:59] Mark: Yeah, definitely.

Liams three take-aways from interviewing guests

[00:13:00] Liam: So, I mean, there's, first of all, it's been so much fun, uh, chatting to people from all over the world. And really that's my first takeaway is there's so many amazing individuals within this community, within hospitality. It does feel like an amazing little club. Um, and for everybody out there who's getting into it or for who may just be discovering the Boley podcast is really surround yourself with these people.

[00:13:22] Liam: You know, it shows how versatile, seeing so many different people with so many different ideas and different properties, uh, from all over the world, just shows how versatile this industry is. And as long as you can create value for your guest and really focus on how that guest is gonna feel, and. What they're gonna experience, then that's the first thing, uh, that you need.

[00:13:41] Liam: And just being around others, sharing those ideas creates a really cool melting pot. Um, and everybody sort of wins in turn. So definitely first takeaway is your network. Is your network worth a hundred percent. Um, other than that,

[00:13:56] Mark: you go . I, I was gonna say no. Real good one. Network. Network, a hundred percent lovely.

[00:14:00] Mark: So that's tip number one. Number take away number two.

[00:14:03] Liam: Number two is, is a journey. You know, there's, we meet people who. Before they getting started who have just got started, People with five units, people with four units, you know, people with, uh, 4,000 units with, uh, people like Mariah. So it's just a case of really take it step by step.

[00:14:20] Liam: You know, you've not only gotta learn how to, uh, host, you know how to put it on the different OTAs. How to get your own direct website, you actually learning business as well. So really think of it as a business from the very start. And um, just master small parts of it as you go. You know, it doesn't have to happen all at once.

[00:14:38] Liam: You can do it all, but not all at once. Um, so yeah, just start. I mean, most people start on Airbnb, which I think, you know, people are familiar with. Um, but yeah, then they move on to getting a PMs. They get their, um, they move on to getting direct. Bookings and then really they can start to market on social media and actually grow their brand.

[00:14:58] Liam: And this is kind of a journey that we're seeing from the hosts that we're interviewing quite regularly, that a lot of them are, are talking about that journey, that they're mastering that one skill at a time and making it their own. Uh, and if you can, you know, reach out to, to people like yourself, Mark, who is taught me all about direct bookings, but there's some amazing trainers and people in the industry, every single area.

[00:15:18] Liam: Of hospitality who can teach you. So if you can reach out to these people and leverage their, their knowledge, so get a mentor, a coach is tip number two. Yeah.

[00:15:26] Mark: Amazing. Yeah, and that's definitely the thing that I've noticed as well is that there's so many people now who are offering their services. The beauty of Zoom and, and online is that there's so many different ways it doesn't have to be in person and you can be on the top, over end of the world and find somebody that you can relate to, a community that you get with.

[00:15:44] Mark: And it's, it's, again, it's if you try and go by yourself, Really just tying to, to takeaway number one. It's gonna be a long road if you try and do it yourself, but if you can find like, uh, your tribe, it's, it's so much.

[00:15:57] Liam: Yeah, definitely. And, um, talking about your tribe, tip number three is, is your vibe attracts the tribe, doesn't it?

[00:16:02] Liam: You know, So really try and stand out and try and be different. I see a lot of people playing it very safe. Um, you know, when, when it comes down to it and all the people that we've got to interview, most of them have had something very different, something, uh, a bit. Wow. And that is why they're so successful.

[00:16:18] Liam: So, You know, if it's the color scheme, if it's certain kind of outdoor fire pits and barbecue areas, things like that, things that can really make that guest experience a bit Wow. And that you can have as your hero image. Because at the end of the day, that is what a guest is gonna see before they come and, uh, come and book.

[00:16:35] Liam: And that's guests are gonna be book and based on how you're making them. So, um, yeah, really, you know, don't be afraid to stand out. Uh, I think this is coined from you, Mark, which is when everyone else zigs use zag, you know, try and be completely different. And, um, also money follows attention at the end of the day.

[00:16:52] Liam: So if you can really get your listing to stand out through, uh, you know, adding that foosball table, having the, um, you know, those board games in there to having a good location or having an, Oh my god. Uh, listing, you know, ones which are really popping out. I know we had, um, Alex Jarbo, who's got some amazing, um, you know, amazing places on, and just people who are, are doing amazing things in the industry.

[00:17:19] Liam: So if you can capture attention by really, um, standing out, getting your listings to stand out,

[00:17:24] Mark: lovely. Not free. Amazing takeaways there. Now, if there's gonna be people watching this or tuning in or listening or or whatnot and maybe think, you know what I'd quite like to get on the podcast, uh, how is the best way for people to reach out to you?

How to reach out to Liam

[00:17:37] Mark: If they want to maybe come on. And the behind the host series, there's several

[00:17:42] Liam: ways to do it. Probably the easiest way is on Instagram, which is, um, at Liam sa Caroline. So SA Caroline, Um, if not simply email, uh, coach boost.co.uk. And uh, just. Let us know where you are in the world, what kind of listings you got, and why you'd like to come on the show.

[00:18:00] Liam: And, uh, we'd love to love

[00:18:01] Mark: to speak to you. Amazing. All right, I'll let you go. Thank you so much, Liam.

[00:18:05] Liam: Before you go, mark that, that montage, we get to see how much you love that hat

[00:18:09] Mark: throughout that . It's, yeah, it's amazing watching that like hat, no hat. It is very, uh, it's very funny to see the, the evolution of it over the years.

[00:18:20] Mark: Thanks. All right, buddy. Appreciate it. All right. So we're gonna, we're gonna finish up soon. Um, podcast is gonna be about 25 minutes, which is, which is great. But before we go, I just wanna say thank you very much for tuning in, uh, and tuning in for the last sort of five years, six years now. Um, so what's gonna be happening moving forward?

What does the future look like?

[00:18:37] Mark: So, at the moment that the podcast is or has been two days a week, every we. Every Friday, but with Liam's amazing work that he's been doing behind the scenes, uh, we've got so much podcasts lined up, so much content in the, in the backlog. And what we're going to do is we're gonna step it up. So it's now gonna be three days a week every Monday.

[00:18:58] Mark: Every Wednesday and every Friday, a podcast is gonna go live on Spotify. It's gonna go live on Apple, Google, wherever you get your podcast from. Um, we have now partnered with Hospitality FM Will Slicker and his amazing organization behind the scenes. So the, uh, the content is gonna be consistent and it's gonna be quality and was gonna be three times a.

[00:19:20] Mark: Outside of that, there's gonna be videos, there's gonna be blog posts, however you like to consume and learn. That's the most important way we're gonna be there for you. So it's video, whether it's written form, whether it's audio, however, and wherever you take it, we'll be here to help you not only get the tools, but the tactics and the training and the confidence to increase your data bookings.

[00:19:41] Mark: That is not going to change in any way, shape, or form. Uh, this year I release. The, uh, Book Direct Playbook, which is my first debut book, published book, and we've got the follow up coming up very soon. Uh, the book Direct Blueprint is gonna be released in December. We've got an interview series with the offers that have helped me put this book together, the co-authors that is gonna be sta in November to be ready to be launched in December.

[00:20:07] Mark: So please make sure you keep an eye out on that. If you like the playbook, which was very much the marketing side of your business, you're gonna. The blueprint because this is going to be the foundations before. Your house gets billed. This is the foundations to build everything. Cotton. I talk about. You never build your house on someone else's land.

[00:20:25] Mark: This is gonna be the foundations and the blueprint is going to be a massive part of that. Um, I've not put this book together myself. We've got, uh, 11 amazing other vendors in the industry have help put this book together. We're talking about some of the mo most key essential parts, and I'm really excited to showcase more of that to you over the coming weeks and over the coming months.

[00:20:45] Mark: Uh, there's no preor. , it's literally bought on the date. Unfortunately, uh, I'm not that, uh, popular on, on Amazon. Uh, I'm not one of these, uh, you know, Seth Golden type offers that can get a, a pre-order date. Um, but we will give you all of the notice that, that you need. Um, obviously with WhatsApp, with email, with social media, we'll tell you everybody on where to get it on the date as well.

[00:21:08] Mark: With that being, Uh, thank you again for tuning in for everybody. If it's live, Jed, and so many of us amazing people that I can see is on the, uh, in the chat, that, that's amazing. I really do, really do appreciate it. Kerry, Ralph, Jody, G Uh, Alex, thank you very much for being part of it. Live with us. This is obviously being recorded and it'll be, it'll be released.

[00:21:27] Mark: Uh, but for now I just wanna say thank you very much. Stay proactive, Don't be reactive, and let's go and get some direct bookings. And of course, I've got to end this with the lovely little freestyle rep from Chris Turner. This is a freestyle. I'm going off the done.

[00:21:45] Mark: Ready for my closeup. Good looking. Let me tell you, get more bookings. Ah, that'd be nice. Giving me tips, tools and advice. Yeah, you're gonna get 'em hun. You're gonna sit back. Listen to Mark Simpson. Whoa. Having a blast. Gonna get it on the Bruce Lee podcast cars Bruce Lee. Let Bruce Lee cuz it's so hard on the tee is loose leaf making up those rhymes.

[00:22:04] Mark: Don't write it just to we loose leave. If you want my respect, you'll better but. Mmm. Here are the words in the podcast. That's what comes next. Thank you so much for checking out today's podcast episode. Now, before you head and go anywhere else, before you click to the next episode, Before you do that, do me one big favor and go check out Boostly.co.uk/trust

[00:22:26] Mark: Iprac are the sponsors of all of the boostly content. And the reason why I work with them and the reason why we spread the message of Iprac is that when a host or a company is looking to get more into Direct bookings, the main question they have is around trust. As in will a guest trust that I'm a true and real business will Iprac take care of all of that?

[00:22:47] Mark: And they've got a special offer that is only available to boostly people. But to do that, you need to go to boostly.co.uk/trust. You can find out all the information there. You can book in a demo, book in a call, and then you'll get your super special offer that is only available to Boostly Peoples.

[00:23:06] Mark: Thank you again for tuning in. Do go check out Iprac. We'll be back again very shortly with another podcast episode. But until then, we'll see you all very soon. Take care.


Podcast sponsor

I-PRAC - The Book Direct Show

Before you leave

Please go and rate, review and subscribe on iTunes, Spotify Google Play or Anchor or visit Boostly Hospitality Podcast for the full list of episodes!

If you have enjoyed this post and want to feed my caffeine addiction you can “Buy me a coffee” ☕️ 


Share this post