The Big C word

Welcome to Boostly Podcast Season 11 Episode 104. This is a recap of my Facebook live where I talked about the Big C word.

Here's the audio for this episode:

Here's the video for this episode:


00:00 Start
00:30 C – customer avatar

Whilst you’re here

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Visual – YouTube 

Audio – Boostly Podcast




Transcript from the Episode

Welcome back, we're in Tuesday, the 15th of June. And all of this week, I am running a very special five-day free training for Hospitality owners all over the world. Now you may be part of it, you may not be part of it. If you are, please make sure you head into our group, because I've got a task for you today. And for those of you who aren't, let me just document this whole process.

C – customer avatar

So today, as I mentioned yesterday, we're looking this week at the word action. And we're breaking down every day to a letter in a word, action. So today is C. So the big C word. So yesterday was analysis, analytics. So that's where we looked at the business, we looked at what every host has, what every host has not. So today we're gonna look at C, which is customer avatar. So again, you've probably think in practice, you know, where your businesses are, what you have what you don't. Now, you've got to look at your customer Avatar and our customer avatar in simple terms in hospitality is your ideal guests, the person you want to walk for your door, the one who's just going to get your property, they know that the amenities or design from the layout is designed from the location or design from, but you need to just get in front of them. And that's the whole point of today.

So if you are doing this training, free training with me check out your workbook right now. Come in to the video, tonight, we're going to walk through and we're going to want to break it down. And yeah, really excited for this one.

So C is customer avatar. So if you are not signed up for his training, I'm afraid you're too late now but if you want to be in the first in the queue for and I do this again, go to, leave your email address, and you'll be the first to hear about it in the future.

Before you leave

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