The Boost Hospitality Podcast is back for another season! In this episode, I talk about how you can turn negative reviews into new customers.
Online reviews are powerful. They can reach would-be customers worldwide, quickly and easily spreading the word about your business. But what if you get a negative review? Not responding to it is the most dangerous option. It doesn’t really matter whether the review is negative or a positive in the end. If you don’t respond, you make it seem like you don’t care what your customers think.
While you are ignoring criticism and your reputation is being damaged, others are taking the situation to their advantage, drawing in your prospective customers. Listen to the pod for advice, and read the blog post linked below for seven ways to handle a negative online review.
Click here to read the full blog post.