Workshop

Do you know Guest Experience Is Most Important For Loyal Customers

Have you ever wondered why a guest returns to see you? CLICK HERE to find out! The guest experience is more important than price when it comes to loyal, repeat customers and recommendations. Have you ever wondered why a guest returns to see you? Is it the price? How about your food? Maybe it is because guests know …

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How to make Facebook work for your business – Workshop

How To Make Facebook Work For Your Business – Workshop

On 27 April, I hosted a workshop with Yorkshire for Business. The focus was on Facebook and how best to use it to market your business in 2017 and going forward. We covered a huge amount of ground and focused on the effective use of Facebook Groups, interactive posts, and Facebook audience insights. We also …

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Direct e-mails – An excellent marketing tool to boost your hotel bookings

Direct E-mails – An Excellent Marketing Tool to Boost Your Hotel Bookings

We recently hosted a workshop about collecting your guest’s emails and why this is so important to the hospitality industry. There are many forms of marketing, the most effective one, however, is email. Many hospitality businesses collect and store their guest’s information but do nothing with it. Worryingly, a large number don’t collect anything at …

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Here’s how niche-hunting can accelarate your booking numbers

Surefire Ways To Bring Down Hotel Booking Cancellation Rates

A survey by Dohop revealed that one in five online bookings result in cancellations. That is a crazy figure! If you’re a hotel owner who has a high cancellation rate, you need to read this post. We will show you how to combat this trend and decrease your cancellations. Set up non-refundable room rates on …

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