Productivity

Learn Now get higher rankings and more Booking on late rooms

Boost your direct bookings! Get your act together on Late Rooms If you didn’t know, Late Rooms is the littler Expedia and Booking.com. In the UK especially, last minute bookers are turning to Late Rooms to make a hotel booking. As I have stated in my Booking.com and Expedia blog, it is essential to be on these …

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Tips on beating the OTAs and how to get those direct bookings

OTAs have increased their ad spending enormously, but there are ways to beat them out and gain more direct bookings. Expedia ranks as one of the top 26 companies in the world to spend the most on advertising.  Booking Holdings has recently increased their ad spend by 10%. What does this mean for you, the …

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Do you know Guest Experience Is Most Important For Loyal Customers

Have you ever wondered why a guest returns to see you? CLICK HERE to find out! The guest experience is more important than price when it comes to loyal, repeat customers and recommendations. Have you ever wondered why a guest returns to see you? Is it the price? How about your food? Maybe it is because guests know …

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What happens to Loyalty Programmes? Are they dead

Want to know how Instant loyalty programmes work? CLICK HERE! Of course loyalty programmes aren’t dead! They are just evolving. Gone are the days where guests get your loyalty card stamped with each stay. It used to be a good idea, but who really keeps track of those cards anymore? Especially now that we keep all …

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9 sure short ways to make Online Travel Agents (OTAs) work for you!

Want to know how to optimize your OTA profile? CLICK HERE! The OTAs are powerful, so use that to your benefit! Getting involved with an OTA can be intimidating for independent hotels. Don’t panic! Over the years of managing my own independent hotel in Scarborough, I’ve learned these tips and tricks on how to optimise …

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Improving Direct Bookings of your Hotel with Trivago

how to hack Trivago to get more bookings? Read on to discover how to hack Trivago to get more bookings! I will share with you six factors that influence the visibility of your hotel profile and if you master all six, you will definitely get more bookings. Meet Trivago Hotel Manager Hotel Manager offers comprehensive …

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Direct e-mails – An excellent marketing tool to boost your hotel bookings

Direct E-mails – An Excellent Marketing Tool to Boost Your Hotel Bookings

We recently hosted a workshop about collecting your guest’s emails and why this is so important to the hospitality industry. There are many forms of marketing, the most effective one, however, is email. Many hospitality businesses collect and store their guest’s information but do nothing with it. Worryingly, a large number don’t collect anything at …

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Making Sure Your guests Don’t Book Via an Online Travel Agent

Making Sure Your Guests Don’t Book Via an Online Travel Agent

You’ve done the hard work. You got the customer through the door. Though they may have come to you via Booking.com or another Online Travel Agent (OTA), they are your customer; they are standing right in front of you and checking in for a stay at your property. The OTA has done a great job, …

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